Change / Return Conditions
Timeframes:
• Online purchases: 14 calendar days from delivery.
• Duvets and Pillows: 1 calendar day from delivery.
* Exchanges are only applicable in case of manufacturing defects.
Mandatory Requirements:
- The product must maintain its original condition and have all original tags/labels attached.
- The product must be returned with its full original packaging and accessories.
- Exchange is possible only for items of the same or higher value (subject to stock availability).
Non-Returnable Items:
- Items showing signs of self-damage or improper use.
- Items that have been used or washed.
- Incomplete product sets or missing parts.
- Any other circumstances that exclude the seller's liability.
Where to return?
Tbilisi: Returns/Exchanges can be handled at our branch: 156 David Aghmashenebeli Ave.
Regions: Please contact our Call Center, and our operators will assist you with the remote return/exchange process.
For additional questions, contact our Call Center:
(+995) 032 2 56 04 04
Monday - Friday | 09:30 AM - 06:30 PM